Refund / Return Policy

Dear Customers,

Thank you for choosing our hats! We are committed to providing you with high-quality products and an exceptional shopping experience. To ensure you understand our policies while shopping, please find below our refund and return policy details:

Return Policy

We take great pride in the quality of our products and conduct strict quality checks before shipping each item. However, for the following reasons, we currently do not support returns:

1. Customized Products: Some of the hats we offer are customized according to your order specifications. Therefore, returns are not accepted for these items.
2. Personal Hygiene and Safety: As hats are items that come into close contact with the body, for reasons of personal hygiene and safety, returns are not accepted once the product has been unsealed and used.
3. Product Damage: If you receive a product that appears to be damaged, we will do our best to assist you in resolving the issue, but we are unable to accept returns. You may contact our customer service team, and we will provide a solution based on the specific circumstances.

Refund Policy

We currently do not support refunds. We encourage you to carefully review the product details and size information before making a purchase to ensure that the product meets your needs. If you have any questions or concerns about your purchase, please feel free to contact us through the following means, and we will do our best to assist you:

• Contact Email: bacent@cseclothinghats.com
• Online Customer Service: You can also contact our online customer service through our official website, and we will respond to you as soon as possible.

How to Contact Us

If you have any questions or need further assistance, please feel free to reach out to us via the following methods:

• Email: bacent@cseclothinghats.com
• Working Hours: Monday to Friday, 9:00 – 18:00 (Beijing Time)
• Online Customer Service: You can contact our online customer service through our official website, and we will respond to you as soon as possible.

We highly value your feedback and will strive to resolve any issues you may have. Thank you for your understanding and support!